Frequently Asked Questions

Products

• I located some products that are labeled as 'Closeouts', what does that mean?
  We offer products that are discontinued and will not be replenished or were samples as Closeout items.  These products are in new condition and will work as designed.
• I really love your products, but I'm looking for on-sale items.
  All items that are on-sale can be found in the Weekly Specials and Closeouts links under Other Items menu.

Orders

• I placed an order, how do I know that the order was successfully submitted?
  When you place an order, once the order is complete and paid for, a confirmation email is sent to the email provided during checkout.
• How long does it take to process orders?
  Once an order has been placed and paid for, it takes 1 - 3 days to process and ship the order.

Shipping

• What shipping carriers do you use? 
  Orders are shipped via USPS for both domestic and international orders.
• Will I be notified when my order ships?
  When your order has been fulfilled, an email notification is sent to the email address provided during the account set up.
• Is a tracking number automatically included when the order is shipped?
  A tracking number will always be included when orders are shipped to allow the customer to track the shipment.

Returns

• When I received my order, one or more items were damaged or missing.  How can you help me?
  Should you receive an order that contains one or more missing or damaged items, please email us at escentialsoils@gmail.com to inform us of the issue.  We also request that you include a photo of the damaged items. Initial contact must be made 5 days from the delivery date of the package.
  
  
• Are there items that cannot be returned?
  For safety reasons, we do not accept returns on Flavor Oils, Fragrance Oils, Essential Oils, and Carrier Oils. For other products, the item(s) are to be returned in the same new unused condition shipped.